Shipping policy

Shipping Policy

Shipping Information

At FOWZA MARKETPLACE, each order is prepared with care and attention to detail, reflecting our commitment to quality, presentation, and service. We aim to ship your garments promptly while maintaining the standards expected of a premium Islamic brand.

Shipping Origin

All orders are shipped from our fulfillment location in:

Toronto, Ontario, Canada
101 – 15 Canyon Avenue
Toronto, ON, M3H 4X9
Canada

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

During peak seasons, new releases, or promotional periods, processing times may be slightly extended.

Shipping Destinations

We currently ship worldwide.

Shipping availability and rates are calculated automatically at checkout based on your destination and order size.

Shipping Rates & Free Shipping

Free worldwide shipping on orders over $100
Orders under $100 are charged shipping rates calculated at checkout

Any applicable duties, taxes, or customs fees for international shipments are the responsibility of the customer.

Estimated Delivery Times

Delivery times begin after dispatch and are estimates only:

Canada: 2–7 business days
United States: 4–10 business days
International: 7–21 business days

Delivery times may vary due to customs processing, carrier delays, or factors outside our control.

Shipping Carriers

We ship using trusted carriers, including:

Canada Post
DHL Express
UPS
Purolator

Carrier selection is based on destination, shipping method, and order value.

Signature Required for High-Value Orders

For security and peace of mind, signature confirmation is required for higher-value orders. This helps ensure safe and successful delivery.

Order Tracking

Once your order ships, tracking details will be sent to your email. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Please ensure that all shipping details are entered correctly at checkout. FOWZA MARKETPLACE cannot be held responsible for delays or losses resulting from incorrect or incomplete address information.

Lost, Delayed, or Damaged Orders

If your order arrives damaged, is delayed beyond reasonable expectations, or appears lost in transit, please contact us within 7 days of delivery (or expected delivery) so we can assist.

📧 contact@fowza.com

While we work closely with our shipping partners, FOWZA MARKETPLACE is not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control.